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Team management of SMS messages?

Tags: sms and text messaging

Jul 22, 2018 at 7:48am • 1 replies • 0 likes

michael-arndt

RC doesn't seem to have a system for assigning and tracking SMS messaging in a team environment. Frontapp.com offers something like this that works with Twillo and it's very effective. Does anyone know if there's anything like this that works with Ringcentral?

If this doesn't exist in some form what would a non-developer such as myself do to try and get this created? I would like to look at hiring someone to develop an integration between Ringcentral and Frontapp if possible.

1 Answer

John Wang answered on Jul 24, 2018 at 8:32am

RingCentral doesn't have something like this out of the box. Since FrontApp supports 8 channels + custom out of the box, it may be useful to reach out and ask FrontApp to build this.

If FrontApp doesn't build this, I took a quick look at the FrontApp APIs (https://frontapp.com/api) and it seems like it may be possible to create a Custom Channel. You can reach out to our Professional Services team for assistance:

https://developer.ringcentral.com/support/services.html

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