Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.
Yes- it rings for text and messages but not phone calls.
Hi @Overland Park, are you getting this issue when someone calls the main company number or direct calls?
When someone calls the main number.
I submitted a Support Ticket for your issue. The case number is 17470894. You can check the status of it when you log in to https://support.ringcentral.com/.
When someone calls the main number ending in 8492. I have my app on my phone set to Silence incoming Calls (not chosen) and the app reads "incoming calls will ring on this app.
Thanks for the information. How about when someone calls your extension directly?
I am having this same problem. How do I fix?
Have you tried the troubleshooting steps provided in this thread yet?
We are having a similar problem. My colleague's RC iPhone app only rings sometimes. Sometimes the length of the ring is very short, not providing her enough time to locate her phone and respond to the call. Sometimes it does not ring at all, and she only sees a notification about a missed call/voicemail. I have attached screenshots of her settings.
Thanks!
I know its a dated post, but has anyone gotten a solution to the app not ringing? mine has not been working consistently, and I feel like a pin ball being bounced back and forth to try to find a reason.
@Annie DiCenzo Can you confirm that you have uninstalled and reinstalled?
Have you tried any of the recommendations listed below?
Screen shots are helpful too.
Have you tried uninstalling/reinstalling the app?
Could you post screen shots of your current call settings? Tap the icon on the top left-hand side (where a picture can go) -> Tap Call Settings
Next, have you checked your iPhone's settings for the RC Mobile App? On your iPhone go to Settings -> Notifications -> Find the RC Mobile App -> What Notifications are Allowed? Could you post a screen shot?
Thank you!
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
