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How to add Permissions of Read Call Log in production if not added during graduation requirement and sandbox testing?

Tags: graduation

Apr 27, 2018 at 4:37am • 3 replies • 0 likes

ashok-kumar

How to add Permissions of Read Call Log in production if not added during sandbox testing.would we need to suspend the app? and would we need to complete again graduation requirement ? how much time it will take ? what should be process ??

3 Answers

Anirban answered on Jun 25, 2019 at 4:43am

As per I know once your app is in production, you cannot change anything.

You need to ask the developer support team for any help by submitting a help ticket. Once they added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.

The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.

Tyler Liu answered on Apr 27, 2018 at 9:58pm

Ref: https://github.com/ringcentral/ringcentral-faq/blob/master/docs/account.md#how-can-i-add-new-permiss...

Phong Vu answered on Apr 27, 2018 at 7:44am

You can clone the app, give it a new name or add a version to the new app name. Add the missing permissions and run test in the sandbox the same way as you did for the first app. Graduate your app and finally replace the client Id and secrete to use the new app. You can suspend the old app after that.

+ Phong

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