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Disabling mobile application while enabling desktop application at the same time"

Tags: call queues

Mar 15, 2018 at 6:00am • 1 replies • 0 likes

steve-field

we use both mobile and desktop apps, problem is when we are in the office and the phone rings the calls come in via BOTH APPS so the main office phones ring and ALL mobiles ring at the same time - why is there not a simple slide tab in mobile app to temporarily disable mobile app, similar to "accept queue calls"

1 Answer

Phong Vu answered on Mar 15, 2018 at 9:07am

Hi Steve,

Thanks for your feedback!

I think this is a feature making it convenient for users to pick up a call from which ever devices set for the same RC number. If I remember correctly, as soon as you pick up the call (or decline it) from one of the device, the other devices will stop ringing.

However, with this type of end user questions/ideas, it is better to to ask/share under the RingCentral customer community (https://www.ringcentral.com/community/index.html). This forum is more dedicated to developers with technical questions regarding the RingCentral platform.

Meanwhile, I will write this down and discuss internally to see if we can implement such a function later.

Kind regards,
Phong

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