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RingCentral dashboard API - How to get Queue Monitor and Service Level data

Tags: call queues

Feb 2, 2018 at 10:55am • 3 replies • 0 likes

stan-katsyuk

Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature:

I would like to get the following info from the RingCentral Dashboard:

1. Queue monitor (I need to know if value of callers in the queue is > 0 )

2. Service Level % (I need to know if the queue is below, at or above the stated % threshold)

3 Answers

michael-corrigan answered on Mar 6, 2018 at 4:11pm

I'd also love to see this feature.

stan-katsyuk answered on Feb 5, 2018 at 8:15am

Looking forward to your reply.

John Wang answered on Feb 2, 2018 at 3:29pm

Hi Stan,

We don't have a Live Reports API just yet but we are considering this. Thanks for providing us your use cases. We don't have a date on when we can provide this yet but when we have additional information, we'll post it here.

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