Sorry for such a simple question. I'm retrieving detailed call log data and trying to determine which RC user picked up the inbound call.
I'd thought I could just look at each Call where call result= "Accepted"
and final leg result = "Accepted"
and the call recipient would be the 'to' of the receiving RC user.
Instead, I'm mostly seeing the 'to' number as something I don't recognise, but the 'from' is an RC user.
last Leg from call where Call 'from' was a customer phoning in, eg:
"result": "Accepted",
"to": {
"phoneNumber": "+440000000005" <-- no idea about this (example) number
},
"from": {
"name": "Bob Dobbs", <!-- Bob is an RC User
What should I be looking at to determine which user picked up an Incoming call?
Sorry if I'm not being clear. I don't actually use RC, I'm just accessing the API.
Thanks
