Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Increase file attachment size limit

Tags: rest api

Oct 17, 2017 at 1:18pm • 3 replies • 1 likes

saurabh-jain

I have a premium account and we have integrated your API with our software we need to increase the 20MB limit to 50MB limit on fax as we have to send bulk faxes on a daily basis.

3 Answers

One Kill answered on Jan 10, 2021 at 10:10am

Hey. Late answer, but-

I came here from Discord. Without a paid plan, it's 8 mb. You can't even share videos longer than a minute due to the file limit. Lol, maybe use a file sharing service and send your faxes through links? @sandy-durst

Thanks.

Phong Vu on Jan 10, 2021 at 12:03pm • 0 likes

The question is about fax attachments. And you are talking about sharing video longer than a min? What is your point?

Phong Vu answered on Oct 18, 2017 at 1:06pm

Hi Saurabh,

Unfortunately, the max fax attachment size is not configurable. The max size is 20MB for all plans.

+ Phong

John Wang answered on Oct 18, 2017 at 12:15pm

This particular request is a general feature (vs. a developer-specific feature) and is being tracked on our general Community at the link below. A number of people asking for this enhancement already so please provide your feedback / vote on this feature there.

https://community.ringcentral.com/ringcentral/topics/fax-increase-file-attachment-size-limit

The 20 MB limit is mentioned in some of our KB articles:

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales