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Username and Password is incorrect..

Tags: developer sandbox

Oct 9, 2017 at 8:12am • 3 replies • 0 likes

khurshid-imran

When I am trying to authorize through this https://ringcentral.github.io/cti-demo/linked-accounts.html then there is an error of:

"Phone number and password do not match. Please try again. Click here for more help or reset your password.wrong"

3 Answers

ak answered on Oct 16, 2017 at 5:34pm

Since your application is in Sandbox, below is the Environment you would need to use to make the API calls

ServerURL -> https://platform.devtest.ringcentral.com Your clientID and clientSecret could be found in the app settings.

Looks like you did not confirm the sandbox account via the email you received. I have the confirmed the same. Could you please Login using the Sandbox credentials now and verify?

khurshid-imran answered on Oct 16, 2017 at 5:10am

still is same issue...
Name of my app is Funnel Drop...

ak answered on Oct 9, 2017 at 10:13am

Khurshid,

Could you login to the service web portal to verify if the credentials are correct.

Sandbox ( use sandbox username and password )
https://service.devtest.ringcentral.com

Production ( use production username and password )
https://service.ringcentral.com

If you are still unable to log in, could you provide your app name on RingCentral so that we could reset your password on Sandbox account?

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