Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Why are "Edit Accounts API" calls not registering in Sandbox?

Tags: rest api, developer sandbox

Sep 20, 2017 at 3:36pm • 5 replies • 0 likes

jesse-hendon

The sandbox does not properly record calls using the Edit Accounts permission. This is halting me from moving to production. I am certain that I am using this permission because if I remove it, I get invalid permission errors when using the Bulk-Assign API Call.

5 Answers

ak answered on Oct 5, 2017 at 3:11pm

Jesse,

The issue should be fixed. If you log in to Developer Portal and navigate to the 'Status & Review' tab under the application. you would see a Green Tick ( ) by the permission Edit Accounts

Please make sure to remove any unwanted API permissions and you should be able to 'Apply for Graduation'

jesse-hendon answered on Oct 5, 2017 at 12:50pm

Whats the status on this? It's holding us up from production and starting to get expensive!

Tyler Liu answered on Sep 20, 2017 at 6:21pm

I have forwarded this message to the support team. We'll get back to you soon.

jesse-hendon answered on Sep 20, 2017 at 5:51pm

This isn't simply a today problem. This problem has existed for at least a month. No calls to APIs requiring the Edit Accounts Permission are recorded in the sandbox. Edit Extensions (another beta permission) works perfectly and updates in accordance with the time-stamp under My Account->Status and Review.
These endpoints do not record Edit Accounts Permission properly:
/v1.0/account/{accountId}/answering-rule (POST)
/v1.0/account/{accountId}/department/bulk-assign

Tyler Liu answered on Sep 20, 2017 at 5:41pm

Make some API calls using this permission and wait for a day. If it doesn't help please contact the developer support team.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales