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Programmatically dial a number

Tags: getting started

Sep 17, 2017 at 10:23am • 2 replies • 0 likes

jason

Hi,

I'm new to the Ring Central developer community - although my company has been using Ring Central for a while now.

We are investigating ways to programmatically dial the telephone number of a new lead from our Ring Central number.

Reviewing the API docs, the best option I can see there is the RingOut service, where-by the from number is one of our Ring Central numbers and the to number is that of the lead. From my understanding the ring-out will call our number and the to number, and connect the 2 once they are answered.

Is this the correct understanding of the service and could it meet our requirements?

Many thanks,

Jason

2 Answers

Tyler Liu answered on Sep 17, 2017 at 6:05pm

Yes the ringout API will work. You can also use the web-phone SDK https://github.com/ringcentral/ringcentral-web-phone which allows you to make phone calls directly from your browser.

brandon-hein answered on Sep 17, 2017 at 10:55am

My company recently completed a task similar to this. We used the RingOut Api functionality to accomplish this goal. Be mindful of the number of RingOut Requests you will be making per minute. There's a set number of api hits you can make per minute. I highly recommend reading up on the documentation around that specific api, so you don't get bogged down having to wait during the throttle period.

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