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WebRTC issues

Tags: phone

Aug 21, 2017 at 8:50pm • 3 replies • 0 likes

airs-inc

I have integrated Ringcentral Webphone WebRTC feature in our website.

My problem is,

1) Callee can hear me but I cant hear callee.

2) In firefox browser, Outgoing call popup is display for 5 sec and automatically hide. Its working fine in google chorme.

FYI, Im using desktop computer and using headphone for do call.

Can you please help me for solve this problem?

3 Answers

airs-inc answered on Aug 22, 2017 at 11:23pm

Hello Support,

Thanks for your reply.
What about my 1st problem Callee can hear me but I cant hear callee . Please let me know status of 1st problem.

Thanks.

customer-support2165 answered on Aug 22, 2017 at 2:21pm

We officially support Google Chrome Browser for RC webRTC. Firefox has some compatibility issues which we are aware of and are working on it. We will post the update about the Firefox support through release notes for webRTC SDK.

John Wang answered on Aug 21, 2017 at 11:18pm

There may be a compatibility issue with your version of Firefox. Please report the issue here:

https://github.com/ringcentral/ringcentral-web-phone/issues

Please include your browser URL from What's My Browser:

http://www.whatsmybrowser.org/

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