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Fax: Node.js ringcentral sdk. html document altered by fax. Any ideas?

Tags: sdk, fax

Mar 29, 2017 at 5:50am • 8 replies • 0 likes

neil-bouvier

Faxing HTML documents. Nothing complex, yet the documents are oddly malformed when received.

8 Answers

neil-bouvier answered on Sep 5, 2017 at 6:34am

Tyler, I have a base64 string I need to include in a fax. Is this doable?

Tyler Liu answered on Mar 31, 2017 at 6:35pm

We are unable to provide you with further instructions because we don't know the detail of the issue.

Please provide us with the sample HTML and steps to reproduce the issue.

neil-bouvier answered on Mar 31, 2017 at 2:51pm

The issue isn't the HTML, it's the base64 images. The image emails, but does not fax.

neil-bouvier answered on Mar 30, 2017 at 6:08pm

I'm working on it now. It works perfectly when eMailed, but the nested tables fail on fax. I have a solution.

Tyler Liu answered on Mar 30, 2017 at 6:05pm

I've been emailing this HTML document for quite a while

Are you saying that it used to work but stopped working recently?

Ringcentral appears to take issue with nested tables. The pattern is evident and should only take a few hours to recode and test.

So this issue could be reproduced with an HTML file with nested table?

neil-bouvier answered on Mar 30, 2017 at 5:40am

No CSS. I've been emailing this HTML document for quite a while. Ringcentral appears to take issue with nested tables. The pattern is evident and should only take a few hours to recode and test.

Tyler Liu answered on Mar 29, 2017 at 7:58pm

If the HTML file has a companion CSS file, please inline it. Paste the CSS content into a <style> tag in HTML.

Please provide a sample file if it still doesn't work.

John Wang answered on Mar 29, 2017 at 6:55am

It's hard to debug this without some data on what you're sending.

Please provide a sample malformed fax HTML you are sending.

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