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Softphone says.. Invalid credentials.

Tags: getting started

Mar 25, 2017 at 3:26pm • 1 replies • 0 likes

jocab

I have downloaded a RingCentral soft phone app for window and installed as per instructions by RingCentral, but now I am trying to login softphone via sandbox / developers account but it says in valid credentials. but I am using the same credentials to login in developers account.

Any help will be appreciated!!

1 Answer

Julio Toledo answered on Mar 25, 2017 at 4:06pm

Hi Jocab, the soft phone needs to be configured to point to the sandbox, by default it's configured for production:

https://devcommunity.ringcentral.com/ringcentraldev/topics/setup-devtest-phone-setup

https://github.com/bdeanindy/ringcentral-toggle-softphone-dev-mode

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