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Web hook no longer works for present events while in production.

Tags: webhooks

Mar 3, 2017 at 4:16pm • 5 replies • 0 likes

alec-dfour

We are in production for months. Today at 1.53PM presence hook is no longer being called.

Then I discover that subscription was not running. The subscription was refreshed less that 24 hours ago much less than subscription expiration. What would be the reason for that?

5 Answers

Tyler Liu answered on Mar 6, 2017 at 4:55pm

You are welcome!

alec-dfour answered on Mar 6, 2017 at 1:49pm

Yes. You are correct. We updated our app and got new app key. So we need to shutdown app and restart using new app key. A bit of a hassle when you upgrade your app.
Thank you for your help.

Tyler Liu answered on Mar 5, 2017 at 7:00am

I think application is the app you created in developer.ringcentral.com. It seems that you are unable to refresh your access_token. If access_token expired, subscription will expired too(sooner or later).

I am not sure of the root cause without seeing the source code. Could you please post some sample code?

alec-dfour answered on Mar 4, 2017 at 11:19am

Actually subscription was not renewed and expired. I restarted app, created new subscription.

When renewing subscription my app gets the list of extensions; to do that the app renews access token and gets this error

refresh token:{ "error" : "invalid_grant",
"errors" : [ {
"errorCode" : "OAU-202",
"message" : "Refresh token was not issued for this application"
} ],
"error_description" : "Refresh token was not issued for this application"
}

What is application in this context?

Tyler Liu answered on Mar 3, 2017 at 7:49pm

Is it restored now? Are there any exceptions in the log?

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