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Outage Right Now

Tags: getting started

Jan 12, 2017 at 7:56am • 4 replies • 0 likes

jason-wright

We are currently experiencing an outage with RingCentral Connect. Our app just started getting a content-type is not defined error message whenever trying to send a Fax using the RingCentral Connect API. This has happened twice before (August 2016) was the last time and both times it was due to an outage on your end. We haven't changed anything on our end and it was working last night. I really with there was someone I could call when we have a problem like this but the phone support team doesn't seem to even know that RingCentral has Developer tools.

4 Answers

John Wang answered on Jan 13, 2017 at 4:26pm

For additional information on this issue, please see: https://devcommunity.ringcentral.com/ringcentraldev/topics/api-outage-post-mortem-january-2017

benjamin-dean answered on Jan 12, 2017 at 9:03am

I just received notice that this issue should be resolved. I tested in my production account and it appears resolved.

Could everyone here please view their logs or re-test and report if everything is back to normal operating expectations now please?

benjamin-dean answered on Jan 12, 2017 at 8:38am

I just received notice from our Engineering Architect that this issue has been acknowledged and escalated to our engineering team accordingly.

More information as we have it for you (and I will likely merge this issue with the API Down issue once this has been resolved): https://devcommunity.ringcentral.com/ringcentraldev/topics/api-down-rb5noks5amjnv

benjamin-dean answered on Jan 12, 2017 at 8:27am

I have acknowledged that I am seeing this same issue in Production for all non-oauth endpoints (but not seeing this in my Sandbox Account). I've escalated this to our engineering team for immediate investigation.

Could those reporting or commenting please reply if they are seeing this only on non-oauth endpoints in production (or if you're seeing this in the sandbox as well) please?

Thanks,
Benjamin

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