We want to ensure that a call recipient's caller ID will display a particular user's phone number for an incoming call, rather than the main company number. So far we have not been able to see the correct user's number appear in a recipient's caller ID, just the main company number.
We followed the example given here:
var session = webPhone.userAgent.invite('PHONE_NUMBER', {
media: {
render: {
remote: document.getElementById('remoteVideo'),
local: document.getElementById('localVideo')
}
},
fromNumber: 'PHONE_NUMBER', // Optional, Company Number will be used as default
homeCountryId: '1' // Optional, the value of
});
.... from the ring central web-phone sdk - https://github.com/ringcentral/ringcentral-web-phone, but specifying the 'from' number doesnt help.
So insight into that would be much appreciated. Thank you
