Welcome to the RingCentral Community

To Block a caller

1. A Super Admin must log in to RingCentral
2. Click Phone System
3. Click Groups
4. Click Call Queues
5. Click Your Company Name
6. Click Call Handling & Members
7. Click Custom Rules
8. Select + Add Rule
9. in the box type the name of your rule. I suggest “Blocked Callers”
10. Click Next
11. Check Caller ID box
12. Enter a number to be blocked
13. Click Add
14. Repeat 12-14 if needed.
15. Check Called Number box
16. Click Select Number
17. Select Your Number
18. Click Done
19. Click Next
20. Select Play Announcement Only
21. Listen to Default Greeting. Should say: “No one is available to take your call. Thank you for calling. Goodbye!”
22. Click Done

This would be something you would have to configure in the Online Account Portal.

- Sandbox: https://service.devtest.ringcentral.com

- Production: https://service.ringcentral.com

https://support.ringcentral.com/article/Outbound-Caller-ID-Overview.html