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Dynamically start/stop call recording

Tags: rest api

Oct 26, 2016 at 12:26pm • 2 replies • 0 likes

paul-tracy

I would like to be able to dynamicaly stop / start call recording based off some event in our 3rd party system using the RC APIs. We are recording all calls at the trunk level and when one of our agents start taking Credit Card information we would like to stop the recording. Once agent finishes taking that information we would start the recording again. Is this possible?

2 Answers

John Wang answered on Oct 26, 2016 at 9:48pm

You can do this if the call is being handled by WebRTC. The following is from our WebRTC SDK documentation:

https://github.com/ringcentral/ringcentral-web-phone#startstop-recording

session.startRecord().then(...);

session.stopRecord().then(...);

Tyler Liu answered on Oct 26, 2016 at 5:43pm

I find a feature named "OnDemandCallRecording" here: https://developer.ringcentral.com/api-docs/latest/index.html But I cannot find any details about it. Could anybody clarify its usage?

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