Using: username=441392790295&extension=301&password=*******&grant_type=password&url=https://platform.ringcentral.com/restapi/oauth/token
should generate the same results as a detailed request for calls from the RingCentral Dashboard i.e all calls to our huntgroup. Instead it just provides call for 301 the supervisor extn which rarely answers any calls in the huntgroup so calls are shown as "missed" when in fact they went to another extn in the huntgroup:
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/672175064/extension/672175064/call-log/F7YKFKZ...;, "id" : "F7YKFKZMWkP2fzk", "sessionId" : "286649505064", "startTime" : "2016-10-06T17:40:09.000Z", "duration" : 3, "type" : "Voice", "direction" : "Inbound", "action" : "Phone Call", "result" : "Missed", "to" : { "phoneNumber" : "+441392790295", "name" : "Supervisor 2" }, "from" : { "phoneNumber" : "+447725850384" }
https://platform.ringcentral.com/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom="; + TextBox4.Text + "&dateTo=" + TextBox3.Text)
where we pick up the latest datetime parameter on the fly works perfectly
So we think all good now !
If you would like me to investigate further, please provide the following information:
1. Is your sandbox account configured the same as your production account (or has someone modified your production account recently which has caused a lack of parity)?
2. Are you using one of the RingCentral SDKs? If yes, which one (provide Github URL please)?
3. Provide the code you're using to execute this request (along with full response headers/body) please.
4. Could you provide the complete API response from your authentication request (sans-sensitive-data)?
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder