Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

Why am I getting "Service is overloaded, please retry later" and "only calling available" errors?

Tags: error

Oct 4, 2016 at 3:17pm • 2 replies • 0 likes

nicholas-head

I posted about this a while back, but it keeps happening randomly - sometimes when querying the API I'll get back "Service is overloaded, please retry later". At the same time, our in-office phones (based on RingCentral's desktop software) will usually start showing "Only calling available" in the top right corner.

So, what's the deal?

My logs show this happening today, 9/24, and a bunch on 9/14.

We can retry the API calls, sure, but having our actual phone system "go down" around the same time kinda makes me think something is wrong with RC's backend too. Are the two related?

2 Answers

Anirban answered on Jun 28, 2019 at 11:30pm

These types of system/service issues, which are related to servers and accounts due to network issues, are best handled by the developer support team. Please contact them by submitting a help support ticket.

ak answered on Oct 4, 2016 at 5:00pm

Hi Nicholas,

Could you please create a help support ticket and submit the API response and the logs for us to investigate. Thanks.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales