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Outbound Call issue

Tags: sdk

Sep 26, 2016 at 11:41am • 1 replies • 0 likes

z-admin

I was trying to make outbound phone call from the ring central desktop application. When the call is ringing on my mobile the subscription notification is starting up and providing all the details for the specific call.

ISSUE:

in the JSON data i received only the main company phone number as the from number on the JSON data? why it is not showing the actual phone number which i am dialing from 9295755408 to my mobile number. Is there any way to get this details on the subscription?

How 3rd application will know for this call is made from which user or extension

1 Answer

benjamin-dean answered on Sep 26, 2016 at 11:48am

How are the Caller ID rules setup in your account?

Are you using RingOut via the API to place this call? If you are, could you provide the code you're using to make this RingOut API request?

Could you provide the subscription notification you're receiving please as well as the call log information for this call?

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