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Amount of time user being in on-hold mode API call?

Tags: sdk

Sep 15, 2016 at 5:14am • 1 replies • 0 likes

eugene-kondrashev

Is it possible to get amount of time call is being put in on-hold mode with some RC API?

It is also required to get amount of time in on-hold mode before get first anser and after initial answer?

I understand that is possible listening to Presence Event notification, paying attention to telephonyStatus parameter value, right?

Any other way to do this, perhaps?

1 Answer

benjamin-dean answered on Sep 16, 2016 at 1:03pm

How you would want to solve this would depend upon the needs/schema of your reporting system.

Could you provide a little more information about the reporting system, how you're accomplishing this goal currently, and some example code please?

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