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API Call log result no records
Tags: rest api
Aug 10, 2016 at 7:29am   •   7 replies  •  0 likes
adcdc1183

Hi, I created an API call using the call log endpoint and using sandbox data. The result shows no records even though there are data in the sandbox (https://service.devtest.ringcentral.com/settings/calls.html#simple). What could be the problem here? Below are the response data: HTTP/1.1 200 OK Server: nginx/1.8.0 Date: Wed, 10 Aug 2016 14:19:44 GMT Content-Type: application/json; charset=UTF-8 Content-Length: 488 Connection: keep-alive Set-Cookie: RCRoutingInfo=B:JjvG963zMhLp2i9ovcWFNFBA3Z0SlO9Db3kZ8SMmxrqqv6l+bmmEQdsVrE5h1Scf; Path=/ RCRequestId: 7c20b8a4-5f05-11e6-91ee-005056bb594d RoutingKey: SJC11P01PAS01 X-LoadMetric: 3 Content-Language: en-US X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 Vary: Accept-Encoding, User-Agent X-AGW-Host: sjc11-c01-agw02.devtest.ringcentral.com { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700", "records" : [ ], "paging" : { "page" : 1, "perPage" : 700 }, "navigation" : { "firstPage" : { "uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/131336004/extension/131336004/call-log?view=Simple&dateFrom=2016-08-08T00:00:00.000Z&page=1&perPage=700" } } }

7 Answers
answered on Jul 20, 2020 at 8:10am  

This is still happening to me. Please suggest the fix.


 0
answered on Aug 15, 2016 at 7:49am  
Has this re-broken, since you last reported that you were receiving results as expected?

 0
answered on Aug 12, 2016 at 9:32am  
Same issue persists for us in sandbox. No records returned after attempting to retrieve all calls in the call log, which we've confirmed is not empty.

Is there any update on this issue?

 0
answered on Aug 11, 2016 at 8:11am  
Very good. Thank you for the update.

 0
answered on Aug 11, 2016 at 3:38am  
Thank you, yes it has now results.

 0
answered on Aug 10, 2016 at 10:03am  
This has been fixed. Please retry your requests to confirm it is operating as expected for you.

 0
answered on Aug 10, 2016 at 8:41am  
This is a known issue and our Engineering team is actively working on resolving this issue.

 0



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