I'm finding an odd discrepancy in the "CallResult" fields of call records when retrieved from /active-calls vs. /call-log.
lf I hit the /active-calls endpoint, I can retrieve a list of calls that are marked "Abandoned", e.g. customers hanging up. However, if I take one of those abandoned calls and use its id to hit /call-log, the resulting log returns with the result "Missed".
Why the discrepancy? Is there some compelling reason for /call-log (esp. when called with ?view=Detailed) to not have the correct call result status?
There's only one queue in the Sandbox currently; account number is 136873004 and extension number (for the queue) is 137667004.
Here's the record fetched with /active calls:
{
"id" : "VAoo6z3WthymUg",
"sessionId" : "3968662005",
"startTime" : "2016-07-25T21:48:02.000Z",
"duration" : 17,
"type" : "Voice",
"direction" : "Inbound",
"action" : "Phone Call",
"result" : "Abandoned",
"to" : {
"extensionNumber" : "4000",
"name" : "TestCallQueue"
},
"from" : {
"phoneNumber" : "+15183488905",
"name" : "WebTest Persona",
"location" : "Schenectady, NY"
}
}
And the record fetched for that call id using /call-log?view=Detailed:
{
"id" : "VAoo6z3WthymUg",
"sessionId" : "3968662005",
"startTime" : "2016-07-25T21:48:02.000Z",
"duration" : 17,
"type" : "Voice",
"direction" : "Inbound",
"action" : "Phone Call",
"result" : "Missed",
"to" : {
"extensionNumber" : "4000",
"name" : "TestCallQueue"
},
"from" : {
"phoneNumber" : "+15183488905",
"name" : "WebTest Persona",
"location" : "Schenectady, NY"
},
"transport" : "PSTN",
"lastModifiedTime" : "2016-07-25T21:48:23.335Z",
"legs" : [ {
"startTime" : "2016-07-25T21:48:02.000Z",
"duration" : 17,
"type" : "Voice",
"direction" : "Inbound",
"action" : "Phone Call",
"result" : "Missed",
"to" : {
"extensionNumber" : "4000",
"name" : "TestCallQueue"
},
"from" : {
"phoneNumber" : "+15183488905",
"name" : "WebTest Persona",
"location" : "Schenectady, NY"
},
"transport" : "PSTN",
"legType" : "Accept",
"extension" : {
"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137667004",
"id" : 137667004
}
}, {
"startTime" : "2016-07-25T21:48:09.000Z",
"duration" : 0,
"type" : "Voice",
"direction" : "Inbound",
"action" : "Phone Call",
"result" : "Missed",
"to" : {
"extensionNumber" : "4000",
"name" : "Development User"
},
"from" : {
"phoneNumber" : "+15183488905",
"name" : "WebTest Persona",
"location" : "Schenectady, NY"
},
"transport" : "PSTN",
"legType" : "Accept",
"extension" : {
"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/136873004",
"id" : 136873004
}
}, {
"startTime" : "2016-07-25T21:48:09.000Z",
"duration" : 10,
"type" : "Voice",
"direction" : "Inbound",
"action" : "Phone Call",
"result" : "Missed",
"to" : {
"extensionNumber" : "4000",
"name" : "Toby Steele"
},
"from" : {
"phoneNumber" : "+15183488905",
"name" : "WebTest Persona",
"location" : "Schenectady, NY"
},
"transport" : "PSTN",
"legType" : "Accept",
"extension" : {
"uri" : "https://platform.devtest.ringcentral.com/restapi/v1.0/account/136873004/extension/137043004",
"id" : 137043004
}
} ]
}
Can you please provide the following information to help us investigate:
is it Production or Sandbox?
What is your account/extension where this issue reproduced?
What are timestamps and phone numbers of these calls you see inconsistently?
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