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How can we have a call automatically transfer to a number after the call is ended?

Tags: rest api

May 19, 2016 at 11:28am • 1 replies • 0 likes

serge-satyr

How can we have a call automatically transfer to a number after the call is ended? We are trying to have an IVR survey run after the call. What API software would support this?

1 Answer

benjamin-dean answered on May 23, 2016 at 9:17am

I am not sure if we support this workflow (as far as redirecting a call after a call has been terminated, since it would be considered "Call Ended" in our system).

Using our touch tone commands, you can forward a call to another number (such as an IVR), but I an unaware of a programmatic way to do this using our API: http://success.ringcentral.com/articles/RC_Knowledge_Article/1169

You can do this with RingCentral's Contact Center (http://www.ringcentral.com/contact-center/overview.html) but you would need to contact your account executive to help you with this (also, this is not supported via our API currently).

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