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Accessing Department/Call Queue voicemail.

Tags: call queues

May 17, 2016 at 1:50pm • 2 replies • 0 likes

hamoody-abdulla

In our previous phone system, users had the ability to access Department / Call Queue voicemail from their companion desktop app. They also had the ability to callback the caller that left the "group" voicemail. I am trying to provide them a solution that gives them similar functionality. So far I have given them access to the web portal with the login for that Call Queue, but they do not have the ability to click a number and ring out to their phone because they are not logged in themselves.

Is there a way to download a voicemail from a mailbox using the API?
Is there a way to play a voicemail over a users phone by initiating it from the API? aka I want to play a wav file over the users phone.

Thanks

2 Answers

hamoody-abdulla answered on May 23, 2016 at 9:16am

Let me clarify. Our users are not using their mobile devices, they are using Cisco SPA514G desk phones. That is why I want to play over SIP or something of the sort.

Also, is there a way for a user to have delegate access to a Call Queue/ Department extension so that they can access call recording(voice mail) using their own login credentials?

benjamin-dean answered on May 23, 2016 at 9:05am

Is there a way to download a voicemail from a mailbox using the API?

Yes, you can use the Call Log API resource to download call recordings.

First you lookup the call recording meta data: https://developers.ringcentral.com/api-explorer/latest/index.html#/!/Call_Log/loadCallRecordingMetad...

Then you fetch the call recording: https://developers.ringcentral.com/api-explorer/latest/index.html#/!/Call_Log/loadCallRecordingConte...
Is there a way to play a voicemail over a users phone by initiating it from the API? aka I want to play a wav file over the users phone.

I would recommend against trying to implement this workflow because RingCentral already provides this ability using our softphone. If you wanted to do this by building a custom mobile application, you could, but then the audio would play from via the custom application over the user's phone (not the phone's native interface).

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