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most time I cannot receive SMS
Tags: sms and text messaging
Apr 23, 2016 at 10:18am   •   5 replies  •  0 likes
comiere-healthcare

RC api returned successful response, but most time I cannot receive SMS, please see the below api response


return status: 201

{


"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,

"id":1429594005,

"to":[

{


"phoneNumber":"+16304235427",

"location":"Aurora,IL"

}

],

"from":{


"phoneNumber":"+13234308604",

"location":"Montebello,CA"

},

"type":"SMS",

"creationTime":"2016-04-23T11:44:26.000 Z",

"readStatus":"Read",

"priority":"Normal",

"attachments":[

{


"id":1429594005,

"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/665152005/extension/665152005/message-...;,

"type":"Text",

"contentType":"text/plain"

}

],

"direction":"Outbound",

"availability":"Alive",

"subject": "verification code:2164",

"messageStatus":"Sent",

"smsSendingAttemptsCount":1,

"conversationId":6361148894337916524,

"conversation":{


"id":"6361148894337916524",

"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/6361148894337916524";

},

"lastModifiedTime":"2016-04-23T11:44:26.934Z"

}

5 Answers
answered on Jun 29, 2019 at 7:17am  

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided


 0
answered on Jun 28, 2019 at 4:01am  

We still need a blockage list documented somewhere so that we can verify if these type of situation comes where there is no clear picture why the SMS was not received inspite of have a successful delivery.

Apart from communicating the SMS provider, Rc should also document the list of content words do that this can be avoided


 0
answered on Apr 23, 2016 at 11:39am  
I suspect it may happen because our SMS provider blocks SMS messages which contain words like "verification code". I have seen this before. Please try to change subject.

 1
answered on Apr 24, 2016 at 10:29am  
No we don't. Need to communicate to our SMS provider to further clarify this point.

 0
answered on Apr 23, 2016 at 4:36pm  
Thanks for answering this Anton, do we have that list of blocked verbiage published on our site anywhere?

 0
answered on Apr 23, 2016 at 12:06pm  
Thanks Anton, I tested again, you are correct, SMS was blacklisted

 0



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