We are working with Insidesales and one piece they have noticed with other customers using Ringcentral is that they will receive a 200 ok response when a call initiated by a rep. The scenario this will cause is, place a call to customer and Insidesales.com will connect receive the 200 message from Ringcentral prior to actually connecting me with the agent leg or ISDC server. This message will allow the call to dial out to the customer in this example. The customer will be connected to the call before me the initiating agent is connected.
This scenario will cause some awkwardness on the initial call. The rep can leave their agent leg open and avoid this after their first call of the day. Insidesales have had customers in the past who worked with Ringcentral to help prevent this scenario. Is there is anyway to adjust the out of the box configuration?.
