Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Developers

how to detect the redundant/inbound leg of a ringout

Tags: ring out

Dec 21, 2015 at 11:07pm • 1 replies • 0 likes

michael-zheng

Is there anyone who is aware of the way to detect the redundant/inbound leg of a ringout?

The use case is that: the client app makes a ringout. Then in the presence event we receive TWO legs of the ringout (one inbound and one outbound). From the app and customers' perspective, we wouldn't want to show the inbound leg as customers just made a outbound call, nor are they expected to know how ringout works. Customers make a ringout, then the app shows an outbound call. The logic should be as simple as that.

An example presence event response for a ringout is attached:

1 Answer

benjamin-dean answered on Jan 4, 2016 at 1:23pm

This article contains information about how to handle the ringout call-leg functionality:

https://devcommunity.ringcentral.com/ringcentraldev/topics/ringout-quirks

Let us know if this answers your question or if you need more assistance in handling call-legs of a ringout.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales