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Timing out when downloading chunks of recorded calls - is there an easier way to download the mp3 of these calls?

Tags: rest api

Sep 25, 2015 at 7:56am • 2 replies • 0 likes

stephen-hawk

We need to archive all of our recorded calls from Ringcentral since we want to hold on to them for longer than your web system. When I download from your site if I select more than 400mb worth of calls it will timeout so I have to select smaller chunks of time. This is very time consuming. Is there a better way to receive the mp3s of recorded calls so we can put them into our own database using your API? Also, is there a better way to access these files, like through a sftp server?

2 Answers

stephen-hawk answered on Sep 25, 2015 at 8:50am

Great thanks, I will shoot them an email.

John Wang answered on Sep 25, 2015 at 8:24am

We are currently testing recording download APIs with select customers. To see if you can get early access to this API, please make a request by either opening a developer platform support ticket or sending an email to the developer support team.

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