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500 Errors - is this an issue on RingCentral's side?

Tags: error

Sep 21, 2015 at 7:13am • 5 replies • 0 likes

lowerym

After this past weekend, I have started receiving a lot of 500 errors from RingCentral with no code change.

Is it possible to know if this is truly an issue on your side?

And would it be possible to get a status.ringcentral.com type page that would let people know if the API was up or not?

5 Answers

Anirban answered on Jun 28, 2019 at 9:58pm

Whenever this kind of server-related issue occurs from the RingCentral platform side, you can always raise a support ticket or send the developer support team an email to investigate and come to action.

tt answered on Sep 24, 2015 at 12:03pm

Thanks Lowery!

There were some inconsistency on our server but it is resolved now.

lowerym answered on Sep 24, 2015 at 11:59am

This issue seems to have been resolved.

lowerym answered on Sep 21, 2015 at 10:36am

As of this weekend we are getting 500 errors for this calls that we make

response = RestClient.get 'https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store?messageType=Fax&am...',{:Authorization => bearer,:Accept => 'application/json'}

then we are seeing this in our logs.     RestClient::InternalServerError (500 Internal Server Error):    our last code change was last week and these types of calls run several times per minute for many lines. we are not seeing a constancy with the lines so were wondering if it was on your end that maybe one of the end points was having an issue.

vyshakhBabji answered on Sep 21, 2015 at 10:29am

Hi Lowery,

We tested the API out on our end and its completely working fine on Sandbox and Production environment. Could you please provide more info on which APIs are getting you a 500 error?

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