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Call Queue Template

Tags: call queues

Jan 8, 2024 at 6:35am • 1 replies • 0 likes

Patrick Gilmore

I'm trying to set up a Holiday template for Call Queues but there is no Custom rules section like there is in the regular call queues settings. I can make a Call Handling template the way I would like where I can set the days and the announcement I want but I want to do the same for Call Queues without having to go to each call queue and setting the holidays.

1 Answer

Welcome answered on Jan 8, 2024 at 8:30am

I believe it's not possible as of now. You need a call handling template for custom rules, but these can only be applied to user ext. currently. How many call queues do you need to set custom rules for?

Patrick Gilmore on Jan 8, 2024 at 2:32pm • 0 likes

I have 9 call queues

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