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Can "Call Forward - Busy, don't answer" feature be added to the system?

Tags: customer service

Nov 17, 2023 at 10:49am • 1 replies • 0 likes

Thomas Saunders

It is extremely annoying when I am on a call with a client and another caller dials my direct number, it rings into me on top of my current call. If I am on a call and someone else calls me I want the call to go to my voicemail.

1 Answer

Welcome answered on Nov 17, 2023 at 12:56pm

it is already on the system. Relatively new feature. Look into "Call waiting", You want to disable call waiting, so that if somebody calls you while on a call, they get forwarded to voicemail or something like that.
It's in the admin portal > Users > click on a User > Phone > search here for call waiting.
It's also possible to configure it through the settings on the app.
In the desktop/web app, go to Settings > Phone > Call waiting

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