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caller id when transferring

Tags: caller id

Sep 19, 2016 at 7:59am • 5 replies • 1 likes

sorgert

Using a yealink phone. Transferring calls using the Transfer option, but receiving party sees caller ID of the extension transferring the call instead of the caller id of the caller.

Would it be possible to include the option to have our customer's caller ID reflect, instead of our extension details? We'd really like to have that option.

Thanks

David335384040 on Sep 16, 2021 at 12:06pm • 1 likes

On our Polycom phones press-and-HOLD the transfer button makes a big difference in preserving the original caller-id.

ft.

George Seul on Nov 12, 2021 at 6:06am • 1 likes

You are correct David, as shown in this kb article: https://support.ringcentral.com/article/Cold-Transfer-Call-from-Polycom-VVX-Device.html

wayne-buhler on Jan 5, 2021 at 10:07am • 0 likes

why to people keep saying blind transfer can transfer the caller id this is absolutely not true

Jennie Jones on Jan 21, 2022 at 2:54pm • 0 likes

How do you do it? Cause my caller id tell everyone it is my IT guy not the customer calling. I wish they would hurry up and get this fixed, when I transfer a call they say hello Steve, and its not Steve. I do not understand why they have not fixed this yet. It seems to be a big issue.

Mary-Community_Moderator on Jan 24, 2022 at 8:14am • 0 likes

Hello @Jennie Jones Have you corrected the Caller ID settings in your online portal? I see that you contacted Technical Support regarding this. Is it still not working on your end?

Jennie Jones on Jan 24, 2022 at 9:19am • 0 likes

No it did not fix it. And it does not seem that it will be. I do not blind transfer so I don't know I give up.

Mary-Community_Moderator on Jan 24, 2022 at 9:25am • 0 likes

We don't want to leave you hanging. I suggest contacting Technical Support once again so that they can escalate your ticket if it's not resolved.

Jennie Jones on Jan 24, 2022 at 9:29am • 0 likes

I did, they can not seem to fix it.

karen-inman on Oct 9, 2020 at 9:14am • 0 likes

We are using Polycom phones but would like to have this feature as well. The blind transfer requires additional steps for our receptionist who may be receiving many calls at once and does not have the time to do this for all calls.

Jennie Jones on Jan 20, 2022 at 8:57am • 0 likes

Yes as a receptionist this is true...this system is not receptionist friendly.

2 Answers

Cheryl Carter answered on Nov 16, 2023 at 11:11am

Hey all, if you have Poly phones, you can change the settings to where all transfers are blind and the caller ID of the original call will show on the other end. Go to settings - basic - preferences - default transfer type - select blind.

J.B. Ferguson answered on Jul 29, 2020 at 7:40pm

Sorgert,

To get the Caller ID to transfer, you will want to transfer as a Blind Transfer - not a warm transfer (using the Transfer option).

Use this command: ## Ext * or ## Ext # (Blind Transfer from any phone)

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