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Shortened URL being blocked

Tags: sms and text messaging

Sep 25, 2023 at 12:11pm • 1 replies • 0 likes

Riel Orilla

Good day!

We are using Ring Central to send SMS to some of our customers. The SMS contains a shortened link to our ordering form. The original ordering form is very long and would use up the SMS character limit.

However, the shortened link is being blocked. Any advice?

Here's an example of our link that's being blocked.
bats.to/SsENsp

1 Answer

Phong Vu answered on Sep 25, 2023 at 12:52pm

Yes, most of shortened URLs will be blocked by mobile carriers. Read this best practice guide. It's for high volume SMS but most of those guides also applied to enhanced business SMS too.

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