News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Search
Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Can i set up a call flow based on a dialing a code?
Tags: ivr, call handling
Sep 23, 2023 at 2:45pm   •   1 replies  •  0 likes
nick-stivachtis

Sometimes the office is closed unexpectedly, I'd like for a way to have the receptionist just dial a keycode, or press a soft button that will just divert all calls to an out of office mailbox for our IVR. We used to be able to do this with our old system.


It's very frustrating that I have to log in and make the changes manually to our call flow.

1 Answer
answered on Sep 24, 2023 at 11:29am  

Kind of difficult to suggest the best solution without knowing your setup.
Here are the KNOWNS
You have a receptionist (probably a Standard user)
You have an IVR menu
You want the receptionist to divert calls to a Message-Only-Ext. for out of hours.

Here are the UNKNOWNS
How does a caller reach the receptionist (Through an IVR menu? Through a Call queue without an IVR menu? directly? do they hear any greeting before connecting - if yes you probably don't want to play that greeting before diverting to out of hours)

Whatever the case, I'd expect you want your receptionist to either (1) use the "Forward all calls" or a "Custom Rule" to divert her calls...Or (2) give her Phone System admin access.


 0



A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us