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Add Call Queue extention to HUD

Tags: call queues, hud

Aug 25, 2023 at 8:04am • 1 replies • 0 likes

Patrick Gilmore

The call queue has an extention why can't I add it to the phone hud?? I want to add call queue extentions to the receptionist phone but I can only add users.

1 Answer

Welcome answered on Aug 25, 2023 at 9:20am

You need to go to Groups > Call Queues > Click on the Call queue > Pickup settings & Members

Upon adding the members the system will ask you, if you would like to add a pickup key to Presence (in other words to the HUD)

If you don't have Pickup settings & members you need to get it enabled for your account.

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