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Ring Central Desktop App Occasionally Shows a Strange Advertisement-looking box?

Tags: ringcentral app, bug

Jul 10, 2023 at 7:02am • 1 replies • 0 likes

Sarah Sims

On a few of our user's computers, we've had the Ring Central desktop app showing a box that looks like and ad, with a button that says "Confirm Changes". Closing the app and reopening will not fix it, you have to close it, terminate all of the Ring Central background processes in task manager, and then reopen. This fixes the issue, but since we've had the report from a few different users now, I worry that one of them is eventually going to hit the button (no idea what it does). Has anyone else seen this?

1 Answer

Sarah Sims answered on Jul 10, 2023 at 11:45am

Nevermind, after some snooping around, I figured out that what I was seeing was the bottom of the box that let's you change your cookie preferences. For some reason it was stuck at the top of the screen, near the searchbar. Weird and annoying, but not dangerous. I'm on version 22.1.31.2866.

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