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Is there a way to setup auto reply for text messages?

Tags: sms and text messaging, ringcentral app, ringcentral app

Dec 31, 2020 at 1:25pm • 1 replies • 0 likes

Brittany Crosby

I saw this question was asked back in 2016 and someone said they would add it to future feature requests (or something like that) - Do we have an update and has this feature been added? It would be SUPER helpful for work, especially when we are out of office for the holidays (over half of our 20,000+ clients use text messaging instead of calls). Thanks so much!

1 Answer

Byrne Reese answered on Jun 23, 2023 at 11:59am

The tool you are looking for is RingCentral Automator.

Angela Gick answered on May 29, 2023 at 6:28am

I tried going to the links to add the add-in, but it say it has been removed.

Phong Vu answered on Nov 18, 2022 at 10:37am

@Brittany Crosby

I am pleased to let you know that the RingCentral Labs team just published an Auto-Reply SMS add-in for the RC app. Just in case you still need the feature, Install, setup and enjoy auto-reply for missed calls, voicemail or SMS.

First Florida CU on Nov 20, 2022 at 6:42am • 1 likes

Great add-in…thank you. Though for our main RC company number (local and toll free) the auto reply defaults to the local and does not work on the toll free. Since these numbers are on the same extension when manually texting we have to choose the toll free line which works there…which maybe causing an issue with the add-in. Anyway to resolve as we really want auto reply on the toll free line….programing the add-in to select between local and toll free. Thanks.

Anirban answered on Jan 1, 2021 at 1:41am

It is still not implemented. However a feature request is open here Please vote for the feature request

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