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Automatic recording & making calls

Tags: call recording

Apr 25, 2023 at 9:36am • 1 replies • 0 likes

Mousa Khalil

Hi, I'm having trouble finding how and to enable automatic recording from my admin portal, moreover, is there a way to change this setting using API request?

Furthermore, I can't make phone calls to using web-phone JS library. Every time I call a number it says the number you dialed is temporary unavailable, this goes for every number I try to call, and when I try to call from ringCentral platform it says Sorry, you can only make calls to your coworkers' extensions. To make external calls, contact your company admin and I'm the admin.

My sandbox Id is +14242269011

1 Answer

Phong Vu answered on Apr 25, 2023 at 1:08pm

I think you should submit a dev support ticket so someone can help looking at your sandbox account and walk you through.

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