Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

voicemail

Tags: voicemail

Mar 14, 2023 at 1:54pm • 1 replies • 0 likes

Investment Network

I currently forward all my calls to my cell phone number. when I dont answer a call it goes to my cell phone voicemail. How can I make it go back to my RingCentral voicemail when I deny a call and or when I dont answer a call? Please explain the process of how to set this up. Thank you So much!

1 Answer

Mary-Community_Moderator answered on Mar 14, 2023 at 2:25pm

Hi, First is to check how many times your personal cellphone rings before it goes to voicemail. For example, if it rings four times, you should change the number of rings on the Call Forwarding to 3 rings. The number of rings on the settings should be lower than the actual number of rings on your personal number before it goes to voicemail. That way, your voicemail will be sent to your RingCentral service rather than your personal number.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales