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Multi-Site without IVR

Tags: phone

Feb 22, 2023 at 11:12am • 1 replies • 0 likes

Austin Gratzer

We are wanting to expand our ring central service to our additional location. But we don't want or need an IVR menu. I just need one main line to go to a call queue and the other main line to go to another call queue but when enabling Multi-Site service is requires you to use a multi-level IVR menu?

1 Answer

Mary-Community_Moderator answered on Feb 22, 2023 at 1:27pm

Hi @Austin Gratzer,

Multi-Site requires you to enable Multi-Level IVR. Please check the KB article below for more information about configuring Auto-Receptionist for MultiSite.

https://support.ringcentral.com/article-v2/9899.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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