Hi,
New to RingCentral. I am trying to create the app in the Getting Started link RingOut Quick Start (ringcentral.com) . Running the 'node ringout.js' gives me the following output in my Windows console window:
Call placed. Call status: InProgress
However I am not receiving any calls. I have tried setting the 'from' and the 'to' to mobile numbers I have access to. But nothing seems to happen, I do not hear any calls going out/in. What am I doing wrong?
I have tried in both JavaScript as well as C#. Both have the status as InProgress, but no calls
Thanks
Is this in your sandbox account? Can you make direct call to those phones? Do they ring and you can accept the call?
Hi, yes this is using my sandbox environment. The From I have set to the Account phone number in the sandbox. And the To is my mobile number, which can accept calls. But nothing seems to happen. The call is stuck in the 'In Progress' state.
Could this be because the sandbox is a US number and my mobile is UK based?
That could be the case because sandbox number does not support international calls. Can you add more users and direct number to your sandbox account and make calls between the extensions?
I did try setting the From and To to UK mobiles but that didn't work either.
How do I add numbers to the sandbox and can these be UK based actual mobile numbers?
Login your sandbox account, select Users and click "add user" and fill out the form to complete. Add a direct number to that user too. I am not sure what country number you will see. But you can see it when you choose a number.
Apparently I can't add users to a sandbox account? 
Do I try creating phone numbers instead? I have no idea what this option means
Can you give me your sandbox main company number?
Sure, it is +14702402622. Ext 101
Thanks Phong Vu. I have now managed to get the code running and can see the call come up on the app. Thank you so much for your help in this.
How would I take this further? The idea is to have a 'call me' option on a website and have the customer click on it and be able to speak to the team. I can get the call, but don't know how to get the caller to be able to speak. Is there a guide/document on this you can send me please?
Do you really want the caller to use your number to make a call to your other number via a 'call me' button? Kind an internal call? That is not a good option.
I assume that everyone would have their mobile phone and their own number. And instead of you providing your company phone number on your website so the user can dial the number, you would ask the user to enter their phone number on your webpage, your website frontend will send the user phone number to the backend where you use that phone number to make a ring-out call with the "from" is your company number, and the "to" is the user phone number. This way, the user will get a call on their own mobile phone and your agent will get a call on a RingCentral phone or any phone that the "from" number is associated with.
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