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How can a customer send themselves to voicemail if they do not want to stay on hold in a queue

Tags: call handling, voicemail

Jan 31, 2023 at 9:21pm • 1 replies • 0 likes

Justin Chandler

How can a customer send themselves to voicemail if they do not want to stay on hold in a queue. ie Customer does not want to keep waiting so rather than hangup they can press keypad combination and be sent to VM. The interrupt promt could explain this BUT what is the keypad combo that allows a customer call coming into send them to VM after waiting a period?

1 Answer

Mary-Community_Moderator answered on Feb 1, 2023 at 11:21am

This feature is not available for calls routing directly to the Call Queue. It is only allowed if you have an IVR setup where there is an option for the callers to press a key to go to the voicemail directly. Check more information about this at https://support.ringcentral.com/article-v2/6562.html?brand=RC_US&product=RingCentral_MVP&language=en_US.

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