Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Call Handling After Missed Call, Give Caller 2 Options

Tags: call handling, call forwarding, voicemail

Jan 30, 2023 at 12:33pm • 1 replies • 0 likes

Susan Margevich

Is it possible to give the caller a choice to either have their call redirected back to an extension OR leave a voicemail?

For example, if our receptionist directs a caller to a user's extension and the user doesn't pick up, can we then give the caller an option to either leave a voicemail at that extension OR have their call sent back to the front desk?

I don't see this as an option for default call handling, as you can only pick one, but I was wondering if perhaps there was an IVR workaround of some sort.

1 Answer

Mary-Community_Moderator answered on Jan 31, 2023 at 8:08am

The workaround is to create a voicemail greeting that will include the extension number of your IVR and prompt them to dial it if they want to go back to the main menu or wait for the tone to leave a message.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales