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Can I use IVR button press to route to a conference

Tags: ivr, conference call

Jan 11, 2023 at 11:08am • 1 replies • 0 likes

nick-tyo

I use ring central for running a support help desk. I'd like to add a standing conference call as an option for IVR when our call volumes are very high during a service outage. Rather than having tons of users calling individually with the same issue, I'd like a live conference led by a single person who can field lots of users at once.

I'd like a solution that stays entirely inside RingCentral and doesn't require a handoff to another call provider.

1 Answer

Mary-Community_Moderator answered on Jan 11, 2023 at 12:22pm

There is no direct setting to do this. The workaround is to include an announcement in your IVR providing the Conference Number they can call and the Participant Code they have to enter to join the conference. RingCentral Conferencing lets you set up and join conference calls anytime, anywhere. Each RingCentral User gets a unique Host and Participant access code. So you have to announce the code of the user assigned to host the conference.

To learn more about the RingCentral Conference feature, click the link below.

https://support.ringcentral.com/article-v2/Conference-Calling-Touch-Tone-Commands-and-International-Dial-In-numbers.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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