using python on ring central production
i'm getting from time to time 409 on record call api
flow im doing:
login
end all live calls in system
call out
check call is live
record the call
what is the reason i get 409 duplicate, duplicate on what ? party?telephonysessionid
i have in crm sales force auto log call
i didnt see configuration for recording
im doing recording via the api only
the thing is i dont understand why im getting 409 ? im checking if if have live calls recording , and i dont have others,
im very confused
IS there api i can call to make sure i'll have no 409 once i try to record
im already doing end call for all live call, but it seems it does not help
Can you call this API and check the "recordings" object to see if a call recording is active or not before starting recording the call.
is there any api i can un prior ring out and record, to make sure i have no other recordings.
i already use end calls but it does not help
i run the api you gave me
prior the recording it has no recordings object
after i'm recording the call, and call the new api you gave me i see the recordings object
question
the 409 coflict, im getting ,
is it reffering to the telephonysessionid or to the party
Hi
Any update ?
I think the best way is to make sure before i start a call and record it,
to stop/end all live calls /all recordings , etc
today im doing it, but i put the end live call in try except since not always get 200 when try to end call
this is the api im using
try: self.rc_platform.delete(_BASE_RING_CENTRAL_TELEPHONY_EP + call_telephony_session_id) except AttributeError as ex: logging.warning(f"Failed To End Call With Telephony Session Id:{ telephony_session_id},{ ex}") return self
Can you read this blog and implement the telephony session event notification to check if the call is really recording right after it's answered. We need to understand why the call is being rerecording even the auto-recording is not set in your account.
Doing exactly like blog
is there an option to do zoom meeting with your support in order to find the root cuase?
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