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Extension going on DND when calls come in

Tags: settings

Jan 5, 2023 at 7:49am • 3 replies • 0 likes

Deb Zorawowicz

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

Deb Zorawowicz on Jan 5, 2023 at 11:48am • 0 likes

They are using the Desktop app.

Mary-Community_Moderator on Jan 5, 2023 at 10:10am • 0 likes

Is the extension using a deskphone or app?

1 Answer

Mary-Community_Moderator answered on Jan 5, 2023 at 12:27pm

Here's the article on how to configure an extension's availability status, including DND.

https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingCentral_MVP&language=en_US

Let me know if it's still the same after checking the settings.

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