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Softphone Cheat Sheet

Tags: softphone, ringcentral app, customer service

Dec 21, 2022 at 12:28pm • 1 replies • 0 likes

Jennifer Anderson

Our company is looking for a cheat sheet (shorthand, play by play) for the softphone app (android/ios). Any search brings up how to install the app or pushes you off into some videos (that ALSO don't answer the questions).

We need:
- How to connect/disconnect your work number through your softphone app.

- How to Warm/Cold transfer through the softphone app.

- How to put a call into someone's voicemail through the softphone app.

- Other softphone functions between different company users.

Basic phone functions that should be available, but there are zero breakdowns on the site. We don't want a "University" Video, we want something people can print and run with. Anyone have anything like that?

1 Answer

Mary-Community_Moderator answered on Dec 22, 2022 at 10:21am

Hi Jennifer, I have the article you need for some of it, but I have clarification on the other items too.

We need:

- How to connect/disconnect your work number through your softphone app.

Clarification: Can you tell us more about what you mean about connect or disconnect?

- How to Warm/Cold transfer through the softphone app.

KB Article: https://support.ringcentral.com/app/phone/desktop-web/transferring-call-ringcentral-app-desktop-web.html

- How to put a call into someone's voicemail through the softphone app.

KB Article: https://support.ringcentral.com/app/phone/desktop-web/transferring-call-ringcentral-app-desktop-web.html

- Other softphone functions between different company users.

KB Articles:

https://support.ringcentral.com/app/phone/desktop-web/intro-phone-ringcentral-app.html

https://support.ringcentral.com/app/phone/desktop-web/navigating-phone-interface-ringcentral-app-desktop-web.html

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