Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Polycom IP 6000 reboots

Tags: conferencing

Nov 2, 2022 at 10:58am • 4 replies • 0 likes

Jesus Marmol

Hey Community

I have recently migrated from Mitel Cloud to RC.

I have an issue with provisioning the Polycom IP 6000 SoundStation. It's been rebooting every 30 seconds trying to connect to server. RC Support has not been helpful in the matter, and directed me in reaching out to Polycom regarding an XML file being incorrect? I have factory wiped the phone several times and did a firmware upgrade just to make sure those were out the way.

Seems to be that this phone is not compatible for RC. Looking to see if anyone else ran into this problem.

Mark Bates on Nov 23, 2022 at 11:18am • 0 likes

I am having the exact same issue with the exact same phone.

ryan-gosling on Nov 2, 2022 at 1:00pm • 1 likes

I assume you provisioned it manually? Through the phone interface on a browser?
If so what is the result you get when you confirm the SIP details? Do you get Register failed?
Anyways I would start with checking these:
https://support.ringcentral.com/network-and-system-requirements/network-requirements/network-requirements-MVP.html

Could be an issue with 2nd, 3rd or 5th point from that support article.

EDIT: Polycom IP 6000 is supported...
https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#poly

2 Answers

Meredith Martin answered on Dec 8, 2022 at 9:35am

I am having the same issue. Has anyone found a fix to this?

Jesus Marmol answered on Nov 2, 2022 at 1:10pm

Has been provisioned manually without success through the web interface.

There is no SIP details, I get a Register Failed.

Firmware currently on version 4.0.16.0515

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales